I offer a practical IT support and digital operations profile, with experience in user support, troubleshooting, Windows and Microsoft 365 environments, networks, website administration, reporting and workflow support.
I have a BSc and MSc in IT Engineering and an MBA in General Management from Denmark. This combination helps me connect technical problem-solving with business needs, documentation and clear communication with users and stakeholders.
I am looking for full-time roles in IT Support, Technical Support, Service Desk, Digital Operations, Application Support or business system support. My logistics and supply chain teaching background is useful when supporting operational teams, but my current career focus is IT.
Work Experience
2025 - Present
IBA Erhvervsakademi Kolding
Part-Time Lecturer - Logistics, Supply Chain & Digital Tools
Teach logistics and supply chain modules while using digital tools, Excel-based exercises, LMS/course platforms and structured online materials to support students.
Prepare practical workshops, case exercises and assessment materials involving transport, inventory, sustainability, reporting and digital supply chain processes.
Use real company cases from Danfoss, LINAK, ABENA, Blue Water Shipping, NEL and Bunker Holding to explain operational processes and business systems.
Coordinate course materials, deadlines, student support and assessment tasks with clear documentation and communication.
Support students with Excel-based analysis, reporting, presentations and practical problem-solving.
Feb 2024 - Nov 2024
WTS Agency ApS
Business & IT Operations Support
Supported customers through phone, email, live chat and in-person communication, including basic technical and service-related questions.
Maintained websites, Google setup, online listings and digital platforms; handled updates, content changes and workflow improvements.
Supported daily business coordination, administrative follow-up, client outreach and documentation in an international service environment.
Prepared financial calculations, simple reports and operational information to support management decisions.
Used Excel, online tools and structured follow-up to reduce manual work and improve internal processes.
2019 - 2022
PNS Advertising Center
SEO & Digital Operations Specialist
Supported SEO, website improvements and digital operations as part of a 12-person team.
Worked with CMS-based websites, content updates, keyword/analytics tools and technical checks to improve site performance.
Coordinated with colleagues and clients to troubleshoot website, content and visibility issues.
2019 - 2019
AL KAUS Trading
Project-Based Web Support
Built and launched a startup website and supported domain, hosting, content and social media setup.
Delivered project-based web support, including basic troubleshooting, updates and handover guidance.
Sep 2015 - Mar 2018
Self-employed
IT Operations & Support Coordinator
Delivered hands-on IT support for private, business and public-sector clients, covering around 300 users.
Installed, configured and troubleshot wired/wireless networks, routers, access points and client devices.
Supported Windows computers, printers, basic server/connectivity issues, VPN, CCTV and VoIP-related setups.
Managed hardware purchasing, assembly, setup and documentation for small-office and residential environments.
Coordinated client requests, onsite troubleshooting and follow-up in day-to-day IT operations.
2013 - 2015
IHIM Training Center
IT Support Technician
Installed and configured computers, printers, projectors and local networks in an academic training environment.
Provided first-line user support, classroom IT setup, software installation and troubleshooting for staff and students.
Helped with documentation and practical guidance so users could work independently with IT tools.
Location
Kolding, Denmark
Education
MBA in General Management
IBA Erhvervsakademi Kolding, Denmark
2023 - 2024
Strategy, business analysis, financial decision-making, innovation and management.
MSc in IT Engineering (Networks)
Pasargad Higher Education Institute
2016 - 2019
BSc in IT Engineering
Jahrom University
2011 - 2015
Tools & Systems
Microsoft 365, Outlook & Office
Windows, Hardware & Printer Support
IT Support & Troubleshooting
Network Setup & Connectivity
AI Tools, APIs & Workflow Automation
Web/CMS & Digital Platforms
Remote Support & User Assistance
Business Systems / ERP-WMS-TMS Concepts
SQL, Reporting & Data Analysis
Languages
English - C1
Persian - Native
Danish - B1
Soft Skills
User Support
Communication
Troubleshooting
Documentation
Problem Solving
Teamwork
Service Mindset
Quick Learning
Certificates
Learning Materials, Tutorials & Digital Content
I create practical learning materials for IT tools, digital workflows, logistics, supply chain and business topics, including step-by-step video tutorials, teaching slides, case-based workshops and interactive quizzes.
Video Tutorials
Practical tutorials on digital tools such as Microsoft Word, Excel, website workflows and business support tools.
Selected teaching slides from logistics and supply chain modules. These materials show how I structure information, document processes and explain operational systems clearly.
